Appointments & Opening Times
ALL appointments will be triaged via telephone during the COVID-19 outbreak.
We are now offering telephone triage appointments to book online which will enable patients to book their telephone appointment online rather than telephone the practice.
If you are not registered for online access you can do this online via www.patientaccess.com and click on the register button.
We operate staggered Surgery times to cater for as many personal circumstances as possible.
If you require an appointment please call 01257 514160 (please listen to the opening message carefully-morning appointments are released by the medical system at 08.00 and afternoon appointments are released at 14.00). Appointments are also available via Patient Access-see online services.
Each face to face consultation is a 10 minute appointment. This is ample time for our Doctors to assess a single issue. If you feel you may need a longer appointment due to more than one medical concern please inform us at the time of booking and we can book a double appointment for you in the next available surgery.
Where possible you can see the doctor of your choice, but in urgent cases or unforeseen circumstances your appointment will be with the first available doctor.
The Practice run an Advanced Access system, this means that patients telephone on the day they wish to be seen. We endeavour to see patients within 48 hours of initial request. We have appointments set aside in every surgery for those patients who due to circumstances are unable to attend an appointment right away. These are called pre-bookable appointments.
The Doctors and Practice Nurses aim to see patients within 30 minutes of their appointment time. If for some reason this is not possible (e.g. the doctor may be out on an emergency call) you will be advised of the delay. Please remember that an appointment is for one person only and a separate appointment is needed for any extra people attending. If you cannot keep an appointment please advise us as soon as possible.
The first appointment is at 8.20am, the last appointment 18.00 (Tuesdays & Thursdays 19.15) and possible surgeries include:-